Shipping policy

Shipping Conditions – Europe

The Staging House UG (haftungsbeschränkt) & Co. KG
Last updated: 16 August 2026

These shipping conditions apply to deliveries to the European countries and regions available for ordering through www.thestaginghouse.eu.

1. Delivery times

1.1 The stated delivery time includes both the processing and packing of your order by The Staging House and the subsequent transport time of the shipping carrier.

1.2 Delivery times vary depending on the destination country. The applicable delivery time is shown on the relevant product page, within the respective market or during the checkout process.

1.3 For the purposes of these shipping conditions, business days are Monday to Friday, excluding public holidays. Orders received on weekends or public holidays will be processed no earlier than the following business day.

1.4 If a product has a different delivery time or is temporarily unavailable for immediate dispatch, the delivery time stated on the relevant product page applies.

1.5 International transport, customs procedures or country-specific processes may result in longer delivery times in individual cases.

2. Shipping costs

2.1 Shipping costs depend on the destination country and are calculated according to the shipping rates applicable to the respective market.

2.2 The exact shipping costs and any applicable free-shipping thresholds are displayed to the customer during checkout before the order is submitted.

2.3 Where different shipping conditions apply as part of a temporary promotion, the conditions displayed in the online shop for that promotion shall apply.

3. Deliveries outside the European Union

3.1 For deliveries to countries outside the European Union, customs duties, import VAT, import charges or other country-specific fees may apply in addition to the shipping costs displayed in the online shop.

3.2 Unless expressly stated otherwise during checkout or for the respective destination market, such duties and charges are not collected or prepaid by The Staging House and must be borne by the recipient in accordance with the applicable local regulations.

3.3 Customs and import procedures may extend the delivery time. The Staging House has no influence over the processing times of the relevant authorities.

4. Delivery address and delivery

4.1 Delivery will be made to the shipping address provided by the customer during the checkout process.

4.2 The customer is responsible for ensuring that the address and contact details provided are complete and correct and that proper delivery is possible.

4.3 If additional shipping costs arise because the customer provided an incorrect or incomplete delivery address, or because delivery could not be completed for reasons attributable to the customer, these additional costs may be charged to the customer to the extent permitted by law.

5. Transfer of risk for shipped goods

5.1 As our offer is exclusively directed at business customers (B2B), the risk of accidental loss or accidental deterioration of the goods passes to the customer when the goods are handed over to the carrier, freight forwarder or other person or organisation designated to carry out the shipment, unless mandatory law provides otherwise.

5.2 Any claims of the customer arising from a breach of duty attributable to The Staging House or from a defect that already existed at the time the risk passed remain unaffected.

6. Delivery delays

6.1 If a foreseeable delay occurs, we will, where possible, inform the customer about the expected further course of delivery.

6.2 Where delays are caused by circumstances beyond the control of The Staging House, the applicable statutory provisions shall apply. This includes, in particular, exceptional delays caused by the shipping carrier, customs procedures, official measures or other events outside our control.

6.3 Mandatory statutory rights of the customer remain unaffected.